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Certificate in Communications Course Guide

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Receive an industry-recognised certification for your CV, and upskill in Administration.

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Certificate in Communications Course Guide

  • Problems with Poor Communication
  • Barriers to Effective Communication
  • Giving Instructions
  • Evaluating Instructions or Orders
  • What is Appropriate Communication
  • Passive, aggressive and assertive Communication
  • Listening
  • Obstacles to Listening
  • Empathic Listening
  • Ways to Indicate You are Listening
  • Informative Language
  • Persuasive Language
  • Imaginative Language
  • Literal Language
  • Figurative Language
  • Formal Language
  • Colloquial Language
  • Communication Channels
  • Reviewing your Writing
  • Evaluating your Writing
  • Concise Wording
  • Condensing your Writing
  • Common Problems contributing to Lack of Conciseness
  • Clear Wording
  • Making Meanings Clear
  • Causes of Confusion; homophones, malapropisms, colloquial meanings, ambiguity
  • Simplicity
  • Where Writing Skills are Used
  • Writing for a Purpose
  • Determining the Purpose
  • Knowing Your Reader
  • Guidelines for Effective Writing
  • Language
  • Planning What You Write
  • Business Letters
  • Writing a Business Letter
  • Other Types of Business Documents
  • Writing Themes
  • Types of Themes: analogy, chronological theme
  • Common Grammatical Errors to Avoid
  • Punctuation
  • Writing Fundamentals
  • Improving a Piece of Writing
  • Newspaper Writing
  • Concise Wording
  • Magazine Articles
  • Hand outs
  • Visual Materials; illustration, charts
  • Digital Technology
  • Digital Applications; Graphics, CAD, Multi media, Internet, etc.
  • Audio Aids
  • Recorded Presentations
  • Speaking in Public
  • Principles of Public Speaking
  • Selling
  • Functions of a Meeting
  • Conducting a Committee Meeting
  • Role of Office Bearers
  • Taking Minutes in a Meeting


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FAQs about our Administration courses​

There are no entry requirements or prerequisites to enrol on this course. You can enrol online directly by clicking “Enrol Now” and following the prompts. Alternatively, you can enrol over the phone with our friendly student advisors – call 1800 837 550 or email

This course costs $995 + GST or only $25 per week on a no-deposit, interest-free payment plan. Click here to get started now.

This course should take approximately 100 study hours. This is only an estimate, and numbers may vary between learners. 

Absolutely! You’ve got an 7-day cooling-off period (trial period) at the start of your course. Take that time to review all your learning material and get a feel for online learning. If you decide the course isn’t for you within the trial period, you’ll get a full money-back guarantee*.
Money Back Guarantee

100% Money Back Guarantee

After enrolling, you’ll receive an 7-day cooling off period (or trial period). If you decide the course isn’t for you within the trial period, you’ll get a full money back guarantee.

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