Advanced Certificate in Business Administration Course Guide

This course will provide an introduction to the processes and importance of effective business communication including but not limited to the different forms of communication, effective verbal communication skills and the 7 Cs of communication. 

This course will provide an introduction to data entry, keyboard skills and office ergonomics and will include but not be limited to the key items to check when proofreading a document, the benefits of type touching, ergonomic design and the problems caused by an uncomfortable work posture.

This course will provide an introduction to the basic functions and features of Microsoft Word, including but not limited to formatting features to improve the look of a short document, how to insert content into a document and how to apply document-processing techniques to manage larger documents.

This course will take a look at the different types of software used to create business documents, and will include but not be limited to the steps for effective and efficient writing, examples of business documents and their software, and the importance of style and layout of documents.

This course will provide an overview of communication skills and the various factors that affect the ability to communicate effectively. It will include but not be limited to a look at the various kinds of non-verbal communication, the methods for improving communication skills and listening feedback techniques.

This course will provide an overview of customers and what drives them, and will include but not be limited to the difference between customer needs, wants and expectations, the importance of obtaining feedback from customers and having a positive focus on customer service, and what is required to deliver excellent customer service.

This course provides an introduction to the importance of building a Customer Relationship Management (CRM) system, and factors to consider when developing an effective CRM. It will include but not be limited to the purpose and function of a CRM system and its benefits, and the potential issues that businesses may encounter when upgrading the CRM system.

This course will take a look at the importance of customer service, including but not limited to the role of customer service within a business, the different types of customers, customer service skills and the effects of bad customer service.

This course will provide an introduction to the skills and knowledge required to organise schedules and meetings, including but not limited to planning tools for organising schedules, how to ensure workplace meeting requirements are met and the purpose of distributing documentation to attendees prior to a meeting.

This course will take a look at the importance of time management, ethical considerations and professionalism in the workplace. It will include but not be limited to decision making categories, time management strategies, how ethics relate to the workplace and characteristics of professionalism.

This course provides an overview of business legislation and its importance in dealing with customers, staff and the general public. It will include but not be limited to the importance of complying with the requirements of the relevant business legislation, the potential implications for a business that fails to comply, the “Good Faith” principle as well as a look at the different types of company structures and the rights of shareholders.

This course will provide an overview of general health and safety requirements in the workplace, including but not limited to how to ergonomically set up a computer workstation, how to manage common workplace health and safety hazards, and the purpose of a PCBU in relation to health and safety in the workplace.

This course will provide an overview of the accounting equation and the basic principles underlying the double entry system of accounting. It will include but not be limited to the function and purpose of accounting and its key concepts, a look at the principal qualitative characteristics and their effect on financial statements, and the basic and expanded accounting equation and its connection to the double-entry method of accounting. 

This course will take a close look at the difference between the general journal and the general ledger, the chart of accounts, and fundamental rules in respect of when to debit or credit an account. It will include but not be limited to the definition and purpose of general journals, account categories, and how to prepare journal entries.   

This course will provide an introduction to the General Ledger and the Trial Balance, and will include but not be limited to the process of posting source journals to the general ledger, how to calculate closing balances of general ledger accounts, as well as the purpose of a trial balance and how to prepare one.   

This course will provide an introduction to accounts payable and receivables and the calculation of the cash conversion cycle. It will include but not be limited to the difference between cash accounting and accrual accounting, how to create journal entries and ledger entries to record a credit sale, a look at doubtful debt as well as creditor and debtor schedules.  

This course will provide an overview of how to use Xero, including but not limited to the benefits of using Xero and cloud computing, Bank Reconciliation & Managing Accounts in Xero, Xero Sales, Invoicing, Quotes & Inventory, plus Purchase & Bills.  

This course will provide an overview of the MYOB Essentials accounting software package, including but not limited to banking features, managing contacts and managing invoicing and items within MYOB.

This course will provide an introduction to Project Management, including but not limited to the definition of a project, the key criteria which distinguish a project from everyday tasks/activities, reasons why projects fail and the reasons why they succeed as well as the importance of defining the scope of the project and developing a project plan. 

This course will take a look at the importance of establishing timelines and milestones in project management, including but not limited to the critical path method and the Gantt charts as project management tools. 

This course will provide an overview of the role of implementation in project management, including but not limited to the objectives of project implementation, the steps that need to be followed, what needs to happen at the completion of the project and how to evaluate the success of the project. 

This course will provide an introduction to the fundamentals of Microsoft Excel, including but not limited to the key functions within the software including formulas, functions and data manipulation, how to add content to spreadsheets as well as formatting styles.