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Learn administration with The Career Academy and receive an industry-recognised certification.

See what you'll be learning in the Administration Pathway Program – Medical

Certificate in Medical Reception

This course will provide an introduction to the basic role and responsibilities of a receptionist, including but not limited to the main daily tasks of a receptionist, key competencies that are looked for when employing a receptionist, phone call procedure and email response procedure documents, and filing systems.  

This course will take a look at medical reception service skills and the importance of customer (client) service, including but not limited to the role of customer service within a business and the skills needed for providing good customer service. 

This course will take a look at the importance of time management, ethical considerations and professionalism in the workplace. It will include but not be limited to decision making categories, time management strategies, how ethics relate to the workplace and characteristics of professionalism. 

This course will provide an introduction to maintaining patient records, including but not limited to correct filing procedures, the types of information that might be included in patient medical records, and the importance of ensuring accuracy and maintaining privacy. 

This course will provide an introduction to the processes and importance of effective business communication including but not limited to the different forms of communication, effective verbal communication skills and the 7 Cs of communication.   

This course will provide an introduction to the basic functions and features of Microsoft Word, including but not limited to formatting features to improve the look of a short document, how to insert content into a document and how to apply document-processing techniques to manage larger documents.  

This course will provide an introduction to Medicare, including but not limited to the entitlements and rebates available to patients, billing policies, issuing accounts to patients and the concept of bulk billing and private accounts.

This course will provide an overview of general health and safety requirements in the workplace, including but not limited to how to ergonomically set up a computer workstation, how to manage common workplace health and safety hazards, a look at ’Manual Handling’ and myths about physical activity. 

This course will provide an overview of first aid and medical emergencies and solutions to health problems, including but not limited to DRSABCD, how to ensure the safety of yourself and others at the scene of an accident, how to do chest compressions as part of CPR, the two types of diabetic emergencies, as well as how to identify signs and symptoms of seizures and serious head injuries. 

This course provides an introduction to the importance of building a Customer Relationship Management (CRM) system, and factors to consider when developing an effective CRM. It will include but not be limited to the purpose and function of a CRM system and its benefits, and the potential issues that businesses may encounter when upgrading the CRM system.  

This course provides an introduction to MedTech Evolution and a wide range of common tasks that Medical Receptionists are often required to perform in their day to day job. It will include but not be limited to appointments, patient register, patient manager and patient claims within Medtech Evolution, as well as task manager, scanning, accounts and appointment templates. 

Business Administration

This course will provide an introduction to the processes and importance of effective business communication including but not limited to the different forms of communication, effective verbal communication skills and the 7 Cs of communication. 

This course will provide an introduction to data entry, keyboard skills and office ergonomics and will include but not be limited to the key items to check when proofreading a document, the benefits of type touching, ergonomic design and the problems caused by an uncomfortable work posture.

This course will provide an introduction to the basic functions and features of Microsoft Word, including but not limited to formatting features to improve the look of a short document, how to insert content into a document and how to apply document-processing techniques to manage larger documents.

This course will take a look at the different types of software used to create business documents, and will include but not be limited to the steps for effective and efficient writing, examples of business documents and their software, and the importance of style and layout of documents.

This course will provide an overview of communication skills and the various factors that affect the ability to communicate effectively. It will include but not be limited to a look at the various kinds of non-verbal communication, the methods for improving communication skills and listening feedback techniques.

Workplace Practices

This course will provide an introduction and basic overview of Xero, including but not limited to the benefits of using Xero and cloud computing, the system requirements for Xero, and how to navigate the Xero Dashboard.
This course will provide an in-depth overview of aged receivables and payables, a fundamental area for business owners and accounting staff. This includes but is not limited to the aged receivables and payables process and reports, as well as the cash conversion cycle and ratio reports.
This course will provide an overview of fixed assets in Xero, including but not limited to the process for setting up fixed assets, how to view the fixed asset register and disposal schedule, depreciation options and processes, and the fixed asset reconciliation report.
This course will look at how to access the budgeting module in Xero and will include information on the purpose of creating and working to a budget, how to create an overall budget in Xero, and instructions on how to import or export budgets and generate budget reports.

Certificate in Medical Terminology 

This course provides an introduction to the nature of terminology used in medicine and allied professions, and the formation and structure of medical words. It will include but not be limited the origins of medical terms, how to identify the word root, prefix and suffix in words and the meaning of different medical terms. 

This course provides an overview of the medical terminology associated with anatomy (body structure), including but not limited to information describing the position of structures in the body, how to identify some word roots, prefixes and suffixes associated with anatomical terms, and abbreviations and symbols used in medical terminology. 

This course will take a look at the terminology used for medical equipment and in diagnostic procedures, including but not limited to the diagnosis of infectious diseases, management of wounds and replacement of fluid. 

This course will provide an introduction to the main medications used and terms related to pharmacology, including but not limited to the word roots, prefixes and suffixes associated with pharmacological terminology, and a look at some commonly used medications and their associated terms. 

This course will provide an introduction to physiological and anatomical features in the musculoskeletal system, including but not be limited to the word roots, prefixes and suffixes associated with the musculoskeletal system, how to identify major muscles in the human body, and a look at some of the disorders of the musculoskeletal system.  

This course will provide an introduction to the physiological and anatomical features of the cardiovascular, lymphatic and immune systems, including but not limited to the associated word roots, prefixes and suffixes of the cardiovascular, lymphatic and immune systems, a look at how vaccinations work and disorders of the cardiovascular, lymphatic and immune systems. 

This course will provide an introduction to the physiological and anatomical features of the respiratory and reproductive systems, including but not limited to the associated word roots, prefixes and suffixes of the respiratory and reproductive systems, a look at how respiration and gas exchange works and disorders of the respiratory and reproductive systems.  

This course will provide an introduction to the physiological and anatomical features of the digestive and excretory systems, including but not limited to the associated word roots, prefixes and suffixes of the digestive and excretory systems, how to identify the anatomy and functions of the digestive and excretory systems, and a look at some of their common disorders.  

This course will provide an introduction to the physiological and anatomical features of the skin, including but not limited to the associated word roots, prefixes and suffixes of the skin, a look at important diseases and terminology used to describe skin lesions, and some common disorders of the skin. 

This course will provide an introduction to the physiological and anatomical features of the nervous and sensory systems, including but not limited to the associated word roots, prefixes and suffixes of the nervous and sensory systems, how to identify anatomical features of the brain and nervous system, and some common disorders of the nervous system. 

Complete an assessment covering all content from the Certificate in Medical Terminology. 

Financial Data

This course will provide an overview of the accounting equation and the basic principles underlying the double entry system of accounting. It will include but not be limited to the function and purpose of accounting and its key concepts, a look at the principal qualitative characteristics and their effect on financial statements, and the basic and expanded accounting equation and its connection to the double-entry method of accounting. 

This course will take a close look at the difference between the general journal and the general ledger, the chart of accounts, and fundamental rules in respect of when to debit or credit an account. It will include but not be limited to the definition and purpose of general journals, account categories, and how to prepare journal entries.   

This course will provide an introduction to the General Ledger and the Trial Balance, and will include but not be limited to the process of posting source journals to the general ledger, how to calculate closing balances of general ledger accounts, as well as the purpose of a trial balance and how to prepare one.   

This course will provide an introduction to accounts payable and receivables and the calculation of the cash conversion cycle. It will include but not be limited to the difference between cash accounting and accrual accounting, how to create journal entries and ledger entries to record a credit sale, a look at doubtful debt as well as creditor and debtor schedules.  

This course will provide an overview of how to use Xero, including but not limited to the benefits of using Xero and cloud computing, Bank Reconciliation & Managing Accounts in Xero, Xero Sales, Invoicing, Quotes & Inventory, plus Purchase & Bills.  

This course will provide an overview of the MYOB Essentials accounting software package, including but not limited to banking features, managing contacts and managing invoicing and items within MYOB.

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FAQs about our admin courses

There are no entry requirements or pre-requisites to enrol into this course. You can enrol online directly by selecting your course and clicking on “Enrol Now” and follow the prompts. Alternatively, you can enrol over the phone with our friendly student advisors. Give them a call on 1800 837 550 or email them at info@thecareeracademy.com.au

This course costs $2,450 + GST or only $25 per week on a no deposit, interest free payment plan. Click here to get started now.

This course takes approximately 400 hours, and you’ll have up to 18 months to complete. Study in your own time, at your own pace. Most of The Career Academy courses are designed so that you do one module a week. But if life gets busy you can take longer and even apply for a course extension if you need more time.

Upon the completion of this course, you can obtain a job as a Receptionist. These jobs in Australia earn approximately $57,522 per year but can be as high as $65,757 per year. (Payscale)

Contact a friendly student advisor on 1800 837 550 to find out about potential career outcomes and see where our courses can take you. Employers also constantly approach The Career Academy looking for students and employers also advertise jobs in the Career Centre (available once you enrol). You’ll also receive a FREE CV review.

This qualification is Internationally recognised. Our qualifications are highly sought after by employers around the world and accredited by global industry bodies such as ICOES.

Your course will be delivered through our online learning platform. You can access our online learning platform from any web browser 24/7 so you can work whenever and wherever you want. You can also interact with your tutors and other students within the learning environment. Online learning allows you to make the best use of your time and puts all the resources you need at your fingertips. There are no set course start dates, you can start whenever you are ready. Your tutors and student services will check in on your progress and help you every step of the way.

Watch this video to see how online learning works:

Absolutely! You’ve got a 10 day cooling off period (or trial period) at the start of your course. Take that time to look through all your learning material and get a feel for online learning. If you decide the course isn’t for you within the trial period, you’ll get a full money back guarantee.

At a minimum, you need a Certificate in Medical Reception & Terminology. With this course, you’ll find just how valuable it is when it comes to opening doors in the medical profession.
Certificate in Medical Reception or the Administration Pathway program which includes this qualification.
You should complete a Certificate in Medical Reception & Terminology.
The salary range for an medical receptionist is between anywhere up to $55,000 per year.

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